CUSTOMER CARE
Shipping Policy
Shipping is calculated at checkout using regional standard shipping rates. We will provide all orders with tracked shipping. We currently only ship to New Zealand and Australia, but in the future, we hope to ship worldwide.
We ensure that our product is packaged eco-friendly and secure for shipping. However, if your order arrives damaged or not up to standard, please let us know by using our contact us page or sending an email to kiaora@praisenme.com. Please provide your contact details, order number, and photos of the damaged product if necessary.
We are committed to using minimal plastic in our shipping processes wherever possible.
Return & Exchange Policy
If you are unhappy with our product, want to give feedback, or want to return/exchange any product, please email kiaora@praisenme.com. You will receive a full refund or an exchange within reason.